For your consideration ...

• For your comfort, we suggest you arrive at least 15 minutes before your appointment time.
• Please turn off your mobile phone, so that you and our other clients can fully relax.
• If you arrive late, please understand that we cannot guarantee your appointment. To ensure that the next client is not delayed, late arrivals may have their service shortened. If this occurs then you will still be charged full price for the appointment.
• As a thank you for your custom we award loyalty points on every visit to the hair or beauty salon, or when purchasing a retail product. These points are accumulated and can be used to pay in full for any beauty or hairdressing service offered within the salon. Please note that any unused loyalty points are removed from your account if you have not visited the salon for over six months and are not awarded on discounted services.
• Under exceptional circumstances it may be necessary to amend the appointment with your selected therapist or stylist. Please be assured that wherever possible we will re-arrange the appointment with a member of staff with the same level of experience. We will try our best to contact you if this is not possible.
• Please be aware that all treatment courses are valid for six months from the date of issue.
• A deposit may be required for selected spa bookings.
• Gift vouchers are non transferrable and non refundable.
• Discounts may be withdrawn without notice at the discretion of the management.
• Our expert staff will tell you at the time of your booking if any other conditions apply to the specific services you are requesting.
• We endeavour to keep the brochure as accurate as possible, please see our website www.heavenonearthleyland.co.uk for up to date prices and special offers
• Any prices listed on the website are correct at the time of publication but may be subject to change without notice. All errors and omissions excepted.

About cancellations ...

• We understand life is busy and sometimes you may need to change an appointment... we also know in today's hectic world that anyone may occasionally forget the most important engagements...
• Therefore, in keeping with out quality customer service, we will give you a courtesy call, or text message, to remind you the day before most pre-booked appointments.
• We appreciate it when you give us at least 24 hours notice about a cancellation or appointment change, we can the re-allocate that appointment to another valued customer like yourself.
• For those giving less than 3 hours notice of a cancellation, a 50% deposit may be required for future appointments.

And finally ...

• We try very hard to ensure that your visit to us is everything you would hope for and more... but if we do occasionally get it wrong, please tell us. Not only we will endeavour to make you happy, but also we will take the opportunity to improve our quality services for all of our future clients...